News for 'Customer Service'

Analysts divided, but Delhivery's stock underperformance may reverse

Analysts divided, but Delhivery's stock underperformance may reverse

Rediff.com2 Jan 2024

There are conflicting views on Delhivery. The logistics player's results for the July-September quarter (Q2FY24) are being interpreted as good by some analysts and disappointing by others. As India's largest listed logistics player, the company stands to benefit from the formalisation across the mostly unorganised logistics space. Delhivery provides solutions to 23,113 customers, including e-commerce marketplaces, direct-to-consumer e-tailers, and enterprises across verticals.

Has Paytm Woken Up Too Late?

Has Paytm Woken Up Too Late?

Rediff.com20 Feb 2024

Has Vijay Shekhar Sharma given up on the bank? For now, he seems to be on a save-OCL mission. The bank will face its logical end, observes Tamal Bandopadhyay.

Zomato gets Rs 402 cr GST notice over delivery fee

Zomato gets Rs 402 cr GST notice over delivery fee

Rediff.com29 Dec 2023

Food delivery major Zomato has received a Rs 401.7 crore show cause notice from the Directorate General of GST Intelligence (DGGI) over 'unpaid taxes' on delivery charges collected from customers, the company said in a regulatory filing late on Wednesday. The company claimed that it is not liable to pay the penalty for the period from October 29, 2019, to March 31, 2022, as the amount collected from customers is "on behalf of the delivery partners during the referred period."

What Led To Paytm's Big Fall

What Led To Paytm's Big Fall

Rediff.com12 Mar 2024

At the heart of Paytm's slide lies the abject failure of its Super App strategy, notes Indrajit Gupta.

Telecom industry wants govt to junk USOF, slash duties

Telecom industry wants govt to junk USOF, slash duties

Rediff.com27 Jan 2024

Telecom services providers have urged the Ministry of Finance to suspend the universal service obligation (USOF) till the existing corpus is exhausted. In their Budget recommendations, they have also pressed for an exemption from the service tax on "assignment of right to use natural resources" and the slashing of Customs duty on telecom equipment to zero. The Cellular Operators Association of India (Coai), which represents private sector telecom operators Reliance Jio, Bharti Airtel, and Vodafone Idea, called for abolishment of USOF levy.

How Amazon Works With Indian Railways

How Amazon Works With Indian Railways

Rediff.com13 Oct 2023

'Building a whole product with the railways was challenging; we had to figure out how to load and unload a train when it stops for only about five minutes at a station.' 'We also helped them understand the revenues this would generate for them.'

14 million cyber-attacks blocked DAILY, says report

14 million cyber-attacks blocked DAILY, says report

Rediff.com3 Oct 2022

Rapidly changing geo-political scenarios such as the ongoing Russia-Ukraine war have made a significant impact on cybersecurity. Despite their best efforts, cybersecurity teams of enterprises may not be able to plug all vulnerabilities, according to a report by Indusface, a software-as-a-service security firm.

New Interest Regime: Both Customers And Banks To Feel Pain

New Interest Regime: Both Customers And Banks To Feel Pain

Rediff.com29 Jun 2022

Shifting to floating rate deposits can work as an anaesthetic gel for some customers, points out Tamal Bandyopadhyay.

Jio launches India's first in-flight mobile services

Jio launches India's first in-flight mobile services

Rediff.com25 Sep 2020

Jio has partnered with AeroMobile to launch mobile services on 22 flights on international routes, with plans starting at Rs 499 per day.

Gig workers Bill: Unease among startups

Gig workers Bill: Unease among startups

Rediff.com15 Jul 2024

A group comprising top tech startups and unicorns has raised several "serious concerns" over a platform-based gig workers Bill proposed by the Karnataka government, saying it would hurt the ease of doing business. They told the state government the Bill in its current form would hamper operations and increase regulatory and compliance burden on the nascent gig and startup economy, according to sources.

Paytm net loss widens to Rs 550 crore in Q4

Paytm net loss widens to Rs 550 crore in Q4

Rediff.com22 May 2024

Fintech firm One97 Communications, which owns the Paytm brand, on Wednesday said its loss in the fourth quarter of the financial year 2023-24 has widened to Rs 550 crore following the ban imposed by the RBI on transactions related to its payments bank. The company had posted a loss of Rs 167.5 crore in the same period a year ago, the company said in a regulatory filing. "Our fourth quarter FY24 results were impacted by temporary disruption on account of UPI transition etc. and permanent disruption because of the PPBL embargo.

Key numbers to watch out for in Sitharaman's 7th Budget

Key numbers to watch out for in Sitharaman's 7th Budget

Rediff.com23 Jul 2024

All eyes will be on whether Sitharaman provides the much-expected tax relief for the middle class, leaving more money in their hands, as there is tax buoyancy

'AI is going to be used as a weapon by the bad guys'

'AI is going to be used as a weapon by the bad guys'

Rediff.com17 Oct 2022

'This is a race where every technology can be used by the bad guys and good guys.'

Why RBI Flagged Small Loans As Risky

Why RBI Flagged Small Loans As Risky

Rediff.com6 Aug 2024

In FY24, loans given out by such firms had topped a whopping Rs 146,517 crore, up by 49 per cent year-on-year and spread over 10.19 million accounts (up 35 per cent).

Now Get Customised Insurance

Now Get Customised Insurance

Rediff.com3 Apr 2024

From April 1, when we buy insurance for a car or take out a health cover, insurance companies can offer a product totally customised for us.

Vi expects 5G rollout in 6-9 months after FPO

Vi expects 5G rollout in 6-9 months after FPO

Rediff.com15 Apr 2024

Ahead of its Rs 18,000 crore further public offer (FPO), Vodafone Idea on Monday said it expects to roll out 5G services in select pockets within 6-9 months of raising fresh capital. Its chief executive Akshaya Moondra said rollout of the modern 5G telecom services is one of the objectives of raising the capital from the public and once the funding comes, it will start work on the rollout. "With this round of funding, we believe we will be able to (come) back to participate in the industry growth which has not been possible," he said.

Early 'end of season' sale amid muted demand

Early 'end of season' sale amid muted demand

Rediff.com26 Jun 2024

The spring/summer end-of-season sales have been advanced by a week with brands having high inventories due to weak demand in May because consumers avoided shopping in the hot month.

'67 Toppers In NEET Are Impossible'

'67 Toppers In NEET Are Impossible'

Rediff.com20 Jun 2024

'In the history of India this kind of scores and ranks has never happened in exams.'

Medical inflation, high coverage drive up ticket sizes for retail health insurers

Medical inflation, high coverage drive up ticket sizes for retail health insurers

Rediff.com13 Mar 2024

The average ticket size of retail health insurance in India has increased by nearly 48 per cent over 6 years due to elevated medical inflation and increased demand for higher coverage policies among policyholders. According to data by online insurance broker PolicyBazaar, the average ticket size of retail health insurance in India has increased to Rs 26,533 so far in FY24, up 48.22 per cent from Rs 17,900 in FY19.

TCS Q4 net profit rises 9% to Rs 12,434 crore

TCS Q4 net profit rises 9% to Rs 12,434 crore

Rediff.com12 Apr 2024

Tata Consultancy Services (TCS) on Friday reported a 9 per cent growth in net profit at Rs 12,434 crore in January-March quarter of FY24, helped by improved margin and strong performance of its India business. The largest software services exporter had reported a post tax profit of Rs 11,392 crore in the same period of the preceding fiscal. In the entire FY24, the company's net profit surged 9 per cent to Rs 45,908 crore, while the revenue rose to Rs 2,40,893 crore from Rs 2,25,458 crore registered in FY23.

'Rs 1.7 trillion may be GST average collection next FY'

'Rs 1.7 trillion may be GST average collection next FY'

Rediff.com18 Feb 2024

'We crossed Rs 1.7 trillion in three months this financial year.'

'If You Want To Invest Directly, Ensure...'

'If You Want To Invest Directly, Ensure...'

Rediff.com27 Aug 2024

'...you evaluate three key factors before committing your money.'

WazirX Breach: 'Recovering Stolen Crypto Is Hard'

WazirX Breach: 'Recovering Stolen Crypto Is Hard'

Rediff.com22 Jul 2024

'A lot of them are converted to other tokens, and since crypto is dealt with internationally, it can go to any exchange in any country.'

Reliance Jio may not charge a premium for its 5G services initially

Reliance Jio may not charge a premium for its 5G services initially

Rediff.com10 Oct 2022

Reliance Jio may not ask for a premium for its 5G services in the initial stages of the launch, according to sources in the company. The company will roll out 5G commercial services in four cities -Delhi, Mumbai, Chennai, and Kolkata - around Diwali this month and slowly ramp up the processes for other cities, too. A senior executive, when asked whether Jio will charge higher tariffs for 5G against 4G, said: "In the initial stages, customers have to adopt 5G, then they will have to find value in the service, and then one can look at monetisation."

Why foreign brokerages remain bullish on Paytm stock

Why foreign brokerages remain bullish on Paytm stock

Rediff.com5 Mar 2024

Shares of One97 Communications (OCL), which provides financial services under the brand 'Paytm', and has a banking arm Paytm Payments Bank (PPBL), hit the 5 per cent upper circuit at Rs 428.10 on the National Stock Exchange (NSE) in Monday's (February 26) intraday trade. The up move in the stock on Monday came after the Reserve Bank of India (RBI) asked the National Payments Corporation of India (NPCI), in post stock market hours, to look into the possibility of migrating PPBL customers, using the UPI handle '@paytm', to four-to-five other banks.

Infosys partners with Microsoft to accelerate adoption of GenAI

Infosys partners with Microsoft to accelerate adoption of GenAI

Rediff.com27 Sep 2023

Infosys said on Tuesday it is collaborating with Microsoft to jointly develop industry solutions that leverage Infosys Topaz, Azure OpenAI Service and Azure Cognitive Services. Both organisations are bringing together their respective artificial intelligence (AI) capabilities to enhance enterprise functions with AI-enabled solutions across multiple industries. The integrated solutions are aimed at accelerating the rapid democratisation of data and intelligence that will help businesses increase productivity and drive new revenue growth.

Air India to soon have new crew management system

Air India to soon have new crew management system

Rediff.com19 Apr 2024

Air India will soon have a new crew management system that will help strengthen rostering rules and enable faster recovery from scheduled disruptions. In a message to the staff on Friday, Air India CEO and MD Campbell Wilson said that in the next two weeks, there will be the CAE Crew Management System that will "strengthen our systems' adherence to rostering rules, improving the tracking of training & qualifications, and enabling faster recovery from schedule disruptions". The new system also comes against the backdrop of concerns flagged by pilots' unions about rostering issues.

Bajaj Finance sinks 8% amid rising NIM pressure

Bajaj Finance sinks 8% amid rising NIM pressure

Rediff.com4 May 2024

Investors shunned shares of Bajaj Finance on Friday, a day after the non-banking financial company (NBFC) reported a sharp contraction in its net interest margin (NIM) for the March quarter of the financial year 2023-24 (Q4FY24). The losses accounted for a fifth of the benchmark S&P BSE Sensex's 609-point loss. Most brokerages have tamed their earnings expectations for the next couple of quarters, after the management said it expected the pressure on NIMs to continue in the near term.

Where Is Gold Headed?

Where Is Gold Headed?

Rediff.com3 Aug 2024

Most investors should have a 5% to 10% allocation to gold for diversification. They should stagger their investments to mitigate timing risk.

Gains in tech firm ABB India may sustain on strong margin outlook

Gains in tech firm ABB India may sustain on strong margin outlook

Rediff.com21 May 2024

ABB India's March quarter results (Q1CY24) were led by strong margin performance. Revenue was, however, largely in line with estimates at Rs 3,080 crore (up 28 per cent Y-o-Y and up 12 per cent Q-o-Q). The growth was across electrification (30 per cent Y-o-Y), process automation (73 per cent Y-o-Y) and robotics & motion (8 per cent Y-o-Y).

Clear skies ahead: Strong long-term gains for IndiGo as demand rises

Clear skies ahead: Strong long-term gains for IndiGo as demand rises

Rediff.com9 Jul 2024

Long-term macro trends indicate growth in demand for air travel. Trends from the ticketing website MakeMyTrip indicate a likely annual growth of between 11-17 per cent in Indian air travel demand over FY24-30. Through that period, InterGlobe Aviation or IndiGo may continue to make gains in market share in both domestic and international travel, aided by large fleet additions. IndiGo is the largest global customer of Airbus by far with 950 aircraft orders outstanding.

Investors' wealth up by Rs 11 lk cr in 5 days

Investors' wealth up by Rs 11 lk cr in 5 days

Rediff.com25 Apr 2024

The market capitalisation of BSE-listed companies jumped to a lifetime peak of Rs 404.18 lakh crore on Thursday helped by a five-day rally in benchmark indices, making investors richer by Rs 11.29 lakh crore. Recovering after a sell-off in early trade, the 30-share BSE Sensex climbed 486.50 points or 0.66 per cent to settle at 74,339.44 on Thursday. During the day, it surged 718.31 points or 0.97 per cent to 74,571.25.

Traders brace for impact of Paytm crisis

Traders brace for impact of Paytm crisis

Rediff.com8 Feb 2024

It's mid-morning and the two-kilometre stretch from Rashbehari Avenue to Gariahat Market is bustling with activity. Dotted with saree shops and hawker stalls that sell everything, from hairpins, hangers and towels to hosiery, mobile phone covers and kurtas, this is one of South Kolkata's busiest shopping areas. And it is beginning to wake up to the Paytm crisis.

Air India to buy 470 planes from Airbus, Boeing in a landmark aviation deal

Air India to buy 470 planes from Airbus, Boeing in a landmark aviation deal

Rediff.com14 Feb 2023

Air India will purchase 220 planes from Boeing for $34 billion, with an option to buy 70 more aircraft that could take the total transaction value to $45.9 billion, a deal that US President Joe Biden described as a "historic agreement". While announcing the Boeing-Air India deal on Tuesday, Biden also asserted that together with Prime Minister Narendra Modi, he was looking forward to deepen the ties between India and the US. As per an announcement from the White House, Boeing and Air India have reached an agreement under which the airline will purchase 190 B737 MAX, 20 B787, and 10 B777X for a total of 220 firm order valued at $34 billion at list price.

Chilling numbers: 14,483 banking fraud cases in H1FY24

Chilling numbers: 14,483 banking fraud cases in H1FY24

Rediff.com27 Dec 2023

The number of frauds in the banking sector during the first half of the current financial year has increased substantially to 14,483 cases, although the amount involved is only 14.9 per cent of the previous year's amount, according to a RBI report. The report on Trend and Progress of Banking in India 2022-23, underlined the need to protect the banking system and the payments system from the risks of fraud and data breaches emanating from cyber threats. As many as 14,483 frauds were reported involving an amount of Rs 2,642 crore in the first half of current financial year, as compared to 5,396 cases (Rs 17,685 crore) in the same period a year ago.

Why did IndiGo share price fall 5% post Q1 2024-25 results?

Why did IndiGo share price fall 5% post Q1 2024-25 results?

Rediff.com31 Jul 2024

IndiGo share price today: IndiGo share price fell as much as 4.8 per cent to a low of Rs 4,275 per share on the BSE in Monday's intraday trade as investors booked profit in the stock post a its April-June quarter (Q1) results for financial year 2024-25 (FY25). The stock ended 1.36 per cent lower at Rs 4,430 as against a 23-points gain in the benchmark BSE Sensex. The selling also got exacerbated as the management commentary, post Q1FY25 results, highlighted that inflationary pressure could likely dent July-September (Q2FY25) performance.

Is Technology Important In Banking?

Is Technology Important In Banking?

Rediff.com14 Mar 2024

'Just the amount of work which is there just to become more and more successful in banking. For this to happen you need to have leaders who understand technology.'

Elon Musk postpones India visit; cites Tesla 'obligations' as reason

Elon Musk postpones India visit; cites Tesla 'obligations' as reason

Rediff.com20 Apr 2024

American tech billionaire Elon Musk on Saturday said his proposed visit to India has been postponed due to "very heavy Tesla obligations". The electric carmaker Tesla CEO -- who was expected to be in India on April 21 and 22 and scheduled to meet Prime Minister Narendra Modi -- wrote on X that he is looking forward to coming to India later this year.

Unilever goes cloud-only in landmark transformation

Unilever goes cloud-only in landmark transformation

Rediff.com5 Apr 2023

Unilever completed one of the largest cloud migrations in the consumer goods industry, with a little help from Accenture and Microsoft, and has become a cloud-only enterprise. Accenture and Microsoft, together with their joint venture, Avanade, worked with Unilever to deliver the transformation in 18 months with minimal disruption to business operations, Accenture said in a release. The release added that it has not only helped ensure and optimise operations for Unilever but also provides a platform to drive innovation and growth.

Post-Kohli -Rohit era: Young India eye series win

Post-Kohli -Rohit era: Young India eye series win

Rediff.com12 Jul 2024

Young Indian stars will be eager to usher in a new era in the shortest format with a series victory when they face Zimbabwe in the fourth T20I in Harare on Saturday.